Field Services Management
Enable your workforce
to get more done, faster.
About Us
Mobile 1 is a customer-centric team, focused on enhancing the productivity of mobile workforces and innovating enterprise mobility strategy. We are trusted to bridge the gap between headquarters and the mobile workforce with adaptive technology.
Mobile 1 enables your mobile workforce to work more efficiently, enhance customer service and reduce costs. We are specialists in replacing paper processes with digital productivity solutions and automated workflow capabilities.
Field Service Management (FSM) is a means of organizing and optimizing operations performed outside of the office, i.e., out in the field. Common examples of field services include consultations, sales, repair and maintenance, customer support, and regular inspections
We ensure that your workforce performs faster, enhances their customer service capabilities and reduces overall operating costs at every step of your mobile, remote or decentralised workflow process.
Winners of Best New Product or Solution at the Enterprise Mobility Forum 2013, we are an established authority in drastically reducing downtime for and optimizing the operations of enterprises which utilize field service agents, technicians or representatives.
Our Solutions
Field Service Management App
Field Service Management (FSM) is a means of organizing and optimizing operations performed outside of the office, i.e., out in the field. Common examples of field services include consultations, sales, repair and maintenance, customer support, and regular inspections
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Enterprise Mobility
Outfit your workers with our real-time customer service equipment to ensure they arrive at service sites ready and able to complete orders in one visit.
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IT Asset Management
We offer asset recording, asset auditing and asset utilisation services to ensure you limit your infrastructural costs and losses by improving asset accountability, control and recovery.
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Mobile Device Management
Our Mobile Device Management solutions provide end-users and administrators with comprehensive remote control over their smart devices to ensure total device, content and usage security.
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Case Studies
The NHS Gloucestershire needed their workflows streamlined, to enable greater productivity for their technicians in the field so that they could focus on their primary objective, healthcare.
The solution needed to address the following three key issues: a no-code ITSM solution, a mobility solution that makes field work easier and increases efficiency, and a clearer insight into trends that allow for proactive solutions.
Download the case study by clicking the link below to learn more about our successful service partnership with NHS Gloucestershire.
Enter your details to download the Case Study
Nashua Communications required the optimization and streamlining of their Service Management processes utilised by the field technicians who install and support their products in the field.
The solution had to address four key issues: optimising field technician travelling time, reducing the cost of resolving client issues, improving customer satisfaction ratings and increasing revenue by simplifying on-site billing processes.
Nashua Communications accordingly approached Mobile 1, as existing suppliers of an IT Asset Management solution to Nashua, and asked us to create a mobile application based on the above best practise IT Service Management processes which could be integrated into their SAP B1 service desk .
Download the case study by clicking the link below to learn more about our successful service partnership with Nashua.
Enter your details to download the Case Study
Contact
25 East St
Bromley
England
BR1 1QE
+44 208 089 1724
138 West St
Sandown
Sandton
2031
+27 87 550 0416
Our Partners
